Privacy policy

Last Updated: July 28, 2026

Swiss Watch Material & Tools Ltd. (“SWM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit swisswatchmaterial.com (the “Website”), create an account, or purchase products from us.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Place or attempt to place an order
  • Request a quotation
  • Apply for a wholesale account
  • Subscribe to our newsletter or promotional emails
  • Contact us for customer service or technical support
  • Participate in promotions, surveys, or contests

This information may include:

  • Name
  • Company name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Purchase history
  • Account login credentials
  • Any other information you choose to provide

2. Information Collected Automatically

When you visit our Website, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone
  • Pages viewed
  • Products viewed
  • Referring website
  • Date and time of your visit
  • Website usage information

This information helps us improve our Website, prevent fraud, and better understand how customers use our services.

3. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Process orders
  • Improve Website performance
  • Analyze Website traffic
  • Personalize your shopping experience
  • Support advertising and marketing efforts

Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain Website functionality.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Process payments securely
  • Arrange shipping and delivery
  • Communicate regarding orders and customer support
  • Respond to inquiries
  • Manage wholesale customer accounts
  • Improve our Website, products, and services
  • Detect and prevent fraud or unauthorized transactions
  • Send promotional emails and newsletters (where permitted or with your consent)
  • Comply with applicable legal and regulatory obligations

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

Swiss Watch Material & Tools Ltd. does not store complete credit card numbers or payment card security codes on its own servers.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Email marketing providers
  • Analytics providers
  • Fraud prevention services
  • Professional advisors
  • Government authorities when required by law

These providers are only given the information necessary to perform their services.

7. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send information about new products, promotions, or company updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Maintain your customer account
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Update your information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

11. International Customers

If you place an order from outside Canada, your personal information may be processed or stored in Canada or other countries where our trusted service providers operate.

By using our Website, you acknowledge that your information may be transferred internationally where permitted by applicable law.

12. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our Website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Swiss Watch Material & Tools Ltd.

Email: info@swisswatchmaterial.com

Website: https://swisswatchmaterial.com