Shipping policy

Last Updated: July 28, 2026

This Shipping Policy outlines the terms and conditions for orders placed through Swiss Watch Material & Tools Ltd. (“SWM”, “we”, “our”, or “us”) via swisswatchmaterial.com.

1. Order Processing

Orders are typically processed within 1 business day after payment has been received.

Business days are Monday through Friday, excluding statutory holidays.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you by email or telephone.

2. Shipping Carriers

We ship using trusted carriers including:

  • Canada Post
  • UPS
  • Purolator
  • FedEx

Depending on the destination, package size, weight, or service availability, we may use another reputable shipping carrier.

3. Shipping Rates

Shipping charges are calculated automatically during checkout based on your shipping address, package size, and selected shipping method.

Although we strive to ensure shipping rates are accurate, occasional pricing errors may occur. If an incorrect shipping charge is calculated, we will contact you before processing your order to discuss available shipping options.

4. Delivery Estimates

Estimated delivery times begin once your order has shipped.

Canada

  • Ontario & Quebec: 1–4 business days
  • Western Canada: 3–7 business days
  • Atlantic Canada: 3–7 business days
  • Northern Territories: Delivery times vary by carrier.

United States

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days

International

  • Standard International Shipping: 7–21 business days

Delivery estimates are approximate and may vary due to weather, customs processing, carrier delays, holidays, or other circumstances beyond our control.

5. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s), where applicable.

Large orders may be shipped in multiple packages. If this occurs, separate tracking numbers will be provided for each shipment.

6. Shipping Destinations

We ship throughout Canada and to many international destinations.

If your country is not available during checkout, please contact us. Due to shipping restrictions, customs regulations, fraud prevention measures, or carrier limitations, we may be unable to ship to certain countries.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, hazardous material classification, or carrier regulations.

Products such as cleaning solutions, lubricants, batteries, chemicals, or oversized equipment may require special shipping methods or additional charges.

We reserve the right to limit or refuse shipment of restricted products where required.

8. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer.

If an international shipment is refused because customs fees are not paid, any refund issued will exclude shipping costs, return shipping charges, customs charges, and any other fees incurred.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges before being reshipped.

10. Oversized or Heavy Items

Some products may require additional shipping charges because of their size, weight, or packaging requirements.

If additional shipping charges apply, we will contact you before processing your order.

11. Lost or Delayed Shipments

Once an order has been shipped, delivery is the responsibility of the shipping carrier.

If your shipment is significantly delayed or appears to be lost, please contact us. We will work with the carrier to investigate and assist in resolving the issue whenever possible.

12. Damaged Shipments

If your order arrives damaged, please contact us within 5 business days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging
  • A brief description of the damage

We will review your claim and work with the shipping carrier to determine the appropriate resolution.

13. Signature Required

For security purposes, we reserve the right to require a signature upon delivery for high-value orders.

14. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us.

Swiss Watch Material & Tools Ltd.

Email: info@swisswatchmaterial.com

Website: https://swisswatchmaterial.com