Shipping policy

Last Updated: October 1, 2026

This Shipping Policy outlines the terms and conditions for orders placed through Swiss Watch Material & Tools Ltd. (“SWMT”, “we”, “our”, or “us”) via swisswatchmaterial.com.

1. Order Processing

Orders are typically processed within 1 business day after payment has been received.

Business days are Monday through Friday, excluding statutory holidays.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you by email or telephone.

2. Shipping Carriers

We ship using trusted carriers including:

  • Canada Post
  • UPS
  • Purolator
  • FedEx

Depending on the destination, package size, weight, product type, or service availability, we may use another reputable shipping carrier.

3. Shipping Rates

Shipping charges are calculated during checkout based on factors such as your shipping address, package size, weight, and selected shipping method.

Although we strive to ensure shipping rates are accurate, occasional pricing errors may occur. If an incorrect shipping charge is calculated, we may contact you before processing your order to discuss available shipping options.

4. Delivery Estimates

Estimated delivery times begin once your order has shipped.

Canada

  • Ontario & Quebec: 1–4 business days
  • Western Canada: 3–7 business days
  • Atlantic Canada: 3–7 business days
  • Northern Territories: Delivery times vary by carrier

United States

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days

International

  • Standard International Shipping: 7–21 business days

Delivery estimates are approximate and are not guaranteed. Delivery times may vary due to weather, customs processing, carrier delays, holidays, labour disruptions, government actions, or other circumstances beyond our reasonable control.

5. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s), where applicable.

Large orders may be shipped in multiple packages. If this occurs, separate tracking numbers may be provided for each shipment.

6. Shipping Destinations

We ship throughout Canada and to many international destinations.

If your country is not available during checkout, please contact us. Due to shipping restrictions, customs regulations, fraud prevention measures, product restrictions, or carrier limitations, we may be unable to ship to certain countries or regions.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, hazardous material classification, destination, or carrier regulations.

Products such as cleaning solutions, lubricants, batteries, chemicals, or oversized equipment may require special shipping methods or additional charges.

We reserve the right to limit or refuse shipment of restricted products where required or where suitable shipping arrangements are unavailable.

8. Customs, Tariffs, Duties, Taxes & Import Charges

For orders shipped outside Canada, the buyer is responsible for all applicable tariffs, customs duties, import taxes, brokerage fees, customs clearance fees, carrier charges, and any other fees or charges associated with the importation or delivery of the order, unless expressly stated otherwise at checkout.

These charges may be imposed by governments, customs authorities, shipping carriers, brokers, or other third parties and may be assessed before, during, or after delivery.

Any tariffs, duties, taxes, or other import-related charges applicable to an order are the responsibility of the buyer, including charges that are assessed or become payable after the order has been placed or shipped.

By placing an international order with SWMT, the buyer agrees to pay all applicable tariffs, duties, taxes, brokerage fees, customs charges, and other import-related costs associated with the shipment.

SWMT does not control these charges and is not responsible for determining or guaranteeing the amount that may be assessed by customs authorities, governments, carriers, or other third parties.

If a shipment is refused, rejected, abandoned, or returned because the buyer fails or refuses to pay applicable tariffs, customs duties, taxes, brokerage fees, customs charges, or other import-related costs, any refund for which the order is otherwise eligible will be handled in accordance with our Return & Refund Policy. Original shipping charges and import-related fees are non-refundable, and any return shipping, customs, brokerage, carrier, or other costs incurred may be deducted from the refund where permitted by applicable law.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned due to an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges before being reshipped.

Customers should contact us as soon as possible if they discover an error in their shipping address. We cannot guarantee that an address can be changed after an order has been processed or shipped.

10. Oversized or Heavy Items

Some products may require additional shipping charges because of their size, weight, packaging requirements, or destination.

If additional shipping charges apply and were not calculated at checkout, we will contact you before processing the affected shipment.

11. Lost or Delayed Shipments

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If your shipment is significantly delayed or appears to be lost, please contact us. We will work with the carrier to investigate and assist in resolving the issue whenever possible.

Shipping delays caused by carriers, customs authorities, or circumstances outside our reasonable control do not automatically qualify an order for a refund.

12. Damaged Shipments

If your order arrives damaged, please contact us within 5 business days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging
  • A brief description of the damage

We will review your claim and, where applicable, work with the shipping carrier to determine the appropriate resolution.

Please retain the original product, shipping box, and packaging until the claim has been resolved, as the carrier may require them for inspection.

13. Signature Required

For security purposes, we reserve the right to require a signature upon delivery for high-value or other qualifying orders.

14. Wholesale (B2B) Orders

This Shipping Policy also applies to orders placed through approved SWMT wholesale (B2B) accounts unless different shipping arrangements have been agreed to in writing.

Wholesale pricing or account status does not exempt the buyer from applicable shipping charges, tariffs, customs duties, import taxes, brokerage fees, or other import-related charges.

15. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us.

Swiss Watch Material & Tools Ltd. (SWMT)

Email: info@swisswatchmaterial.com

Website: https://swisswatchmaterial.com